Help Center

No email address is required. Create an account with a username and password. Keep your login details safe, and don’t reuse a password you use on other websites. Once you’re signed in, use the user dashboard to access your account, plan, client, and subscription links. Before signing out, make sure you’ve saved your credentials—don’t rely solely on a temporary browser session. On a shared device, sign out when you’re done, don’t save your password, and avoid leaving screenshots that show subscription details. Your account password and subscription link serve different purposes; keep both private.

Sign in to the user dashboard to get your subscription, then import it from the subscription or configuration section of your client. If you already have a subscription, use its update option rather than repeatedly creating configurations with the same name. After updating, make sure the updated configuration is selected and choose a route again. Copying a link without importing it won’t change the client’s configuration. If the update fails, check your account status and network connection, then make sure the link is complete. Subscription links may contain access credentials, so don’t paste them into public websites, group chats, or support-ticket screenshots. If you suspect a link has been exposed, check the dashboard for a reset option or submit a ticket.

VPNDream has no limit on the number of devices that can be connected at once, so switching devices alone doesn’t require a different plan. Sign in to the user dashboard on your new device, get the appropriate client and subscription, then follow that platform’s import instructions. Device limits and data allowances are separate: unlimited devices doesn’t mean unlimited data, so check your remaining balance in your account. A valid configuration left on an old device may continue to use data. Before selling, repairing, or retiring a device, remove any saved account and subscription details to prevent others from using them.

Supported platforms: Windows / macOS / iOS / Android / Linux. Download the client from the user dashboard. Don’t mistake example links in articles for installers or active subscription links. After signing in, you can get the client for Windows, macOS, Android, and Linux; an active plan is required to download the iOS client. You’ll also need to sign in to get your subscription. Installing the client doesn’t import your account configuration automatically. Check the client installation, subscription import, and route selection in that order. If you’re unsure which download option to use, note your operating system and the information shown in the client, then ask through a support ticket. Avoid files from unknown sources.

Pause the proxy first and check whether your regular connection can still access websites that normally work. This helps distinguish a local network outage from a proxy connection issue. Then check that your account has an active plan and data remaining, your subscription is up to date, and a working route is selected. Turn the proxy back on and try the target website alongside another site to see whether all access is failing or only one service. If you see a name resolution error, note the client’s DNS message and submit a support ticket; don’t change several settings at once. Change one thing at a time and test again so you can tell what affected the result.

Browser access doesn’t mean every app uses the same network route. Check whether the client is in rule mode or another mode, and confirm that the target app or domain is routed through the proxy. Then check whether the system proxy or network permissions are enabled as instructed by the client. Some apps have their own proxy settings or may cache an old connection. Save your work, close the app, reopen it, and test again. If the client offers a virtual network feature, read the instructions for your platform first to avoid conflicts with other networking software. When submitting a ticket, include the app name, operating system, and mode instead of simply saying it doesn’t work.

After a device wakes from sleep or switches networks, its existing connection may no longer work even if the client still shows the previous status. First make sure the new network is working, then disconnect and reconnect to the current route in the client. If the problem continues, quit and reopen the client, and check that it still has the necessary network permissions. Don’t let multiple proxy clients control the system network at the same time; this makes troubleshooting harder. If the issue occurs only on a particular network, note the network type, what you were doing before the problem started, and what happened after reconnecting. This is more useful for finding the cause than repeatedly importing the same subscription.

Sign in to the user dashboard and open a support ticket. Include your device’s operating system, client name, selected route, connection mode, target service, and approximate time the issue occurred. Specify whether you can’t connect, can connect but can’t open sites, are experiencing slow access, or have an issue with a particular app. List the checks you’ve already tried and their results. You can attach an error message or a redacted log, but hide private account details other than your username, as well as passwords, full subscription links, and access credentials. If you can reproduce the issue, describe the steps in order. Keep any steps that resolved the issue so you can check them again in the same environment.

Choose a route based on what you need it for, then compare its performance on your local network. IEPL, relay, and direct routes use different network paths; the route name alone can’t predict speeds at every hour. For meetings and interactive tools, focus on connection stability, response times, and packet loss. For downloads and video, also check sustained throughput. Keep the target service and network conditions the same as you compare route types, and note which works best for your use case. Coverage includes 90+ countries and 230+ routes, but that doesn’t mean every route works well with every website. Choose based on the client’s route list and your own results.

Pause downloads, syncing, and other data-heavy tasks on your devices first, then check that your local Wi-Fi connection is stable. If possible, test with a wired connection to rule out problems with your home network. Keep the target service the same and try other routes in the same region, then compare with routes in other regions to see whether the buffering changes. For calls, focus on choppy audio, frozen video, and reconnections—not just peak download speeds. If the issue keeps happening at the same time, note the time, route, and local network conditions in a support ticket. Don’t change client rules and system network settings at the same time.

Speed test servers and the websites you use may be on different networks, with different routes and server loads. Peak download speeds don’t necessarily reflect real-world performance. First make sure the speed test and target app use the same proxy route, then check page load times, response speed, and sustained transfers separately. Keep the device, network, and client mode consistent, and avoid background downloads that could skew results. Don’t change several settings in a row and then compare. If only one service is slow, record its performance separately. Repeatable results are more useful for deciding whether to change routes than a single speed test screenshot.

Not necessarily. AI tools and streaming services may also be affected by service-region restrictions, account eligibility, content licensing, or the platform’s own status. Check the error message to distinguish a network timeout from a region or account notice; a network timeout is the main case where it makes sense to start by checking the connection path. Make sure the client’s routing rules send the service through your selected route, then compare routes in the same region. A successful route connection doesn’t guarantee that a platform will be accessible or that all content will play. If you need help, include a privacy-safe version of the error message and say whether other websites work. Don’t use “unlocking failed” to describe every kind of issue.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Start with how much data you actually use, then consider how often you stream video, download files, or use multiple devices at once. Don’t choose a plan based only on the number of devices. Data on all monthly plans resets each month on the activation date. Unlimited devices doesn’t change the plan’s data allowance. Check your account status in the dashboard and decide whether you need a different plan. Compare prices and billing details on the plans page, and confirm the plan name, tier, and amount on your order before paying.

Monthly plan data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check your account status and order details in the user dashboard for the exact result. A data reset isn’t tied to the start of the calendar month, and you shouldn’t estimate the amount due from the difference between full-month prices. Before upgrading, review your current plan and the adjustment details shown in the dashboard. If you have questions about the amount or remaining time, confirm them through a support ticket before proceeding. Updating your subscription syncs the client configuration; it doesn’t upgrade your plan or add data to your account.

Data packages: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. They remain valid until used and never expire. Unlike monthly plans, which reset each month on the activation date, these packages may suit you better depending on how often and how much you use. “Never expire” refers to the package’s validity period; it doesn’t mean unlimited data or monthly top-ups. If you already have another plan, don’t assume data will be combined, deducted in a particular order, or converted automatically. For changes to an existing account, check the order details in the dashboard. If anything is unclear, confirm it through a support ticket first.

Alipay / WeChat Pay / USDT are supported. Start the payment process from your order in the user dashboard, check the plan name and amount, and follow the on-screen instructions. After paying, return to your order and account pages to check the status; a closed payment page doesn’t confirm that your plan is active. If the payment service shows the payment as complete but your order hasn’t updated, refresh the order status and keep the order ID and payment result, then explain the issue in a support ticket. Don’t create and pay for the same order repeatedly while its status is unconfirmed. When submitting proof of payment, hide account and financial details that aren’t needed to verify the transaction. Never share your password or subscription link with other sources.

VPNDream offers a 60-day no-questions-asked refund. To request one, sign in to the user dashboard, open a support ticket, explain that you’re requesting a refund, and include an order ID that can be used to verify the purchase. See the Terms of Service for the full refund terms. Troubleshooting information can help identify an issue, but a no-questions-asked refund shouldn’t be presented as requiring proof of a route failure. Before submitting, verify the order and payment details. Don’t attach passwords, full subscription links, or unrelated payment information. The ticket response will confirm the processing status and whether more information is needed; this page makes no separate promise about processing or payment-provider timelines.